Effective Date: January 1, 2025
At NexoVariant, we are committed to providing high-quality professional coaching services. This Refund Policy outlines our cancellation and refund procedures for our coaching services. Please read this policy carefully before purchasing our services.
Important: By purchasing our services, you acknowledge that you have read, understood, and agreed to this Refund Policy. All sales are subject to the terms outlined below.
Our refund policy is designed to be fair to both our clients and our business. We invest significant time in preparing for each coaching session and reserve time specifically for each client. Therefore, adequate notice is required for cancellations and refunds.
Refunds are processed to the original payment method used at the time of purchase. Processing times vary by payment method but typically take 5-10 business days after approval.
For individual coaching sessions, the following cancellation and refund terms apply:
| Notice Period | Refund Amount |
|---|---|
| More than 48 hours before scheduled session | 100% refund or full rescheduling option |
| 24-48 hours before scheduled session | 50% refund or rescheduling with €20 administrative fee |
| Less than 24 hours before scheduled session | No refund; rescheduling subject to availability with €40 fee |
| No-show (no advance notice) | No refund; full session fee charged |
We encourage rescheduling rather than cancellation when possible. Rescheduling requests made more than 48 hours in advance can be accommodated without penalty, subject to coach availability.
We understand that genuine emergencies occur. In cases of documented medical emergencies, family emergencies, or other extraordinary circumstances, we will work with you to find an appropriate solution, which may include rescheduling without penalty or a partial refund.
Coaching packages must be used within 6 months of purchase date. Unused sessions after this period expire without refund. Extensions may be requested in writing and are granted at our discretion, potentially with an extension fee.
We offer free initial consultations to potential clients. These consultations:
Free consultations do not constitute a commitment to purchase services and are not refundable as no payment is required.
If we need to cancel a scheduled session due to coach illness, emergency, or other unavoidable circumstances, you will receive:
If we discontinue our coaching services entirely, all clients with unused prepaid sessions will receive full refunds for those sessions within 30 days of discontinuation notice.
If technical problems on our end (internet outage, platform failure, etc.) prevent a remote coaching session from occurring:
If technical problems on your end prevent participation in a remote session, standard cancellation policies apply. We recommend testing your technology before each session to avoid such issues.
If you are dissatisfied with the quality of coaching services, we encourage you to:
Refunds based on subjective dissatisfaction are considered on a case-by-case basis and are not guaranteed. Refunds for quality concerns are more likely to be granted early in the coaching relationship.
All refund requests based on service quality concerns will be:
The following are non-refundable under any circumstances:
To request a refund, you must:
Refund requests missing required information will not be processed until complete information is provided.
Corporate or group coaching bookings may have customized cancellation and refund terms outlined in a separate service agreement. If no separate agreement exists, standard terms apply.
Services purchased at promotional or discounted rates may have modified refund terms specified at the time of purchase. Generally, promotional services have more restrictive refund policies.
Gift certificates are non-refundable but may be transferred to another person. Unused gift certificate value may be refunded only as required by applicable law.
If you disagree with a refund decision, you may:
Management's final decision on refund appeals will be communicated in writing and is considered final, except as provided by applicable consumer protection laws.
This Refund Policy does not affect your statutory rights as a consumer under applicable law. In some jurisdictions, you may have additional rights including:
Where local law provides greater consumer protection than this policy, the law prevails.
We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated "Effective Date." The policy in effect at the time of your purchase governs your transaction.
Material changes to refund terms will be communicated to existing clients with prepaid sessions via email.
For Refund Requests and Questions:
NexoVariant
Registration Number: 66119782
Address: 7B Floy Meander, Jovannychester, TAS 2608, Portugal
Email: [email protected]
Phone: +423 723 994 102
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (Portugal Time)
Please contact us with any questions about this Refund Policy. We are committed to handling all refund requests fairly and professionally.
By purchasing our coaching services, you acknowledge that: